To Our Valued Clients on server IdoParties.
In the evening hours of January 22, 2019, our clients experienced an interruption in their services. The purpose of this email is to brief you on the cause of the incident.
There was an Oncor power outage at approximately 7:20PM. Our critical power infrastructure kicked in per our power incident procedures. All data center power successfully rolled over to our UPS infrastructure and then to our Cummins generator. However, shortly after the generator started, there was a failure with a coolant hose clamp that caused a coolant leakage. This resulted in a hard generator shut-off that took many clients and some internal operations down. This also affected some of our ability to communicate with our clients.
Goviphosting.com would like to apologize for any inconvenience this may have caused to you and your customers as a result of this unexpected interruption. We are committed to learning from these experiences and will take specific actions and create any necessary internal policy updates to help mitigate and prevent any future inconveniences of this sort.
Goviphosting.com would also like to express our sincere gratitude for the support and patience we received from our clients.
If you need any additional support, please contact the Helpdesk at Support@goviphosting.com.
Goviphosting.com Management Team
Wednesday, January 23, 2019
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